Workforce Australia client, William, was taking feedback and constructive criticism in the workplace to heart, impacting his ability to maintain employment.
As William started working with his Job Coach, Joanne, at the Gawler atWork Australia office in South Australia. She began to see William get frustrated if people didn’t take the same view.
William expressed a desire to improve his communication skills and manage his stress when applying for roles.
Joanne suggested atWork Australia’s Powered by Positivum program – a program that blends our health and wellbeing coaching program, Positivum, and training in a specific industry.
Together, William and Joanne worked on taking small steps to reach William’s long-term employment goals. After the program, he found it much easier to reach these goals.
“After attending Powered by Positivum – Customer Service program, William has found it much easier to reach the goals he sets for himself. He has learnt strategies such as creating lists and setting small daily tasks to reach long-term goals. He feels like he can take these skills into his work life as well,” said Job Coach Joanne.
“William said to me that the training also helped him learn to stop and listen to constructive criticism. He has now got more confidence to talk to people about how they are feeling and takes this on board before replying.”
The micro training courses such as ‘deliver and monitor a service to customers’, along with the goal setting advice as part of the health and wellbeing coaching, has set William up for success.
He feels more confident at reaching his long-term goal of working in the real estate industry by tackling it one small step at a time, while the micro courses in customer service helped him see different viewpoints and how to take them on board without becoming frustrated.
“William said he feels a lot calmer and he knows he can take small steps to get to where he wants to be with his employment goals,” said Job Coach, Joanne.
Every year, atWork Australia help thousands of clients like William, expand their skills and qualifications to help them gain the right job with the right employer. Call us today on 1300 080 856 or enquire online to find out how we can help you meet your career goals.
