As market leaders, we're always looking to improve our service for clients. Over the years, we’ve developed a range of innovative ideas, some of which are featured below.
To better meet jobseekers' need, atWork implemented a streamed approach to program delivery in early 2008.
- We review all cases regularly
- We provide on-site psychological services to jobseekers
- Enhancements to links with Government agencies, and community service providers to develop more formalised arrangements to drive outcomes and innovations for the most disadvantaged jobseekers
- Working with the community
- Regular surveys to obtain feedback on performance and enhance service delivery
- Collaborations with government agencies to promote service understandings between agencies
Best Practices
Our adherence to best practices is another example of why we’re consistently achieving the highest performance levels in our industry in Australia.
Internal
- employing experienced high performing Site and Regional Managers
- site performance regularly reviewed by management
- cases are reviewed regularly to determine the most suitable interventions to deliver results
- A strong focus on team performance
Jobseekers
- establishing site offices within walking distance to Centrelink offices, community support services and public transport
- Intensive staff training to develop friendly, accepting and positive jobseeker relationships
- providing access to professional services to address barriers to employment